Privacy policy

Last updated on 22 May 2026

About us 

This privacy policy explains how APPRAISE Reporting (a trading name of Ironbark Associates Pty Ltd ABN 44 673 815 506) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

APPRAISE Reporting Level 19, Suite 4, 25 Bligh St Sydney NSW 2000 Email: info@appraisereporting.com

1. Types of personal information we collect 

We may collect the following types of personal information: 

  • Identity information: your first name, last name, and organisation name. 

  • Contact information: your email address and phone number. 

  • Engagement details: the content of messages you submit through our contact form or other enquiry channels. 

  • Assessment or intake information: information you provide in response to any financial reporting or service qualification questionnaire. 

  • Client and service information: information relevant to the provision of financial reporting related services. 

  • Site usage data: your IP address, browser and device type, operating system, the pages you view, how you arrived, and general location data collected automatically when you visit our website. This is used for our own analytics.

2. How we collect personal information 

We collect personal information through the following means: 

  • Contact form: when you submit an inquiry via our contact form, we collect your name, email, phone number, organisation name, and message. 

  • Service enquiry or intake forms: when you complete a financial reporting enquiry or service qualification form, we may collect your contact details and information relevant to your needs. 

  • Newsletter signup: when you subscribe to our newsletter, we collect your email address. 

  • Client engagement: when you engage us to provide services, we may collect personal information relevant to delivering those services. 

  • Automated collection: when you visit our website, certain technical information is collected automatically through third-party services.

3. Purposes for collection, use, and disclosure 

We collect, use, and disclose your personal information for the following purposes: 

  • Responding to your inquiries and requests submitted via our contact form or other channels. 

  • Providing financial reporting, compliance, accounting support, and related advisory services. 

  • Assessing your requirements and determining whether our services are suitable for your needs. 

  • Communicating with you about our services, engagement, and operational matters. 

  • Improving our website, service delivery, and client experience. 

  • Sending marketing communications about our services, where you have provided consent. 

  • Complying with our legal and regulatory obligations. 

We will not use or disclose your personal information for any other purpose unless you consent, or unless required or authorised by law. 

4. Anonymity and pseudonymity 

Where practicable, you may engage with us anonymously or using a pseudonym. However, if you do not provide certain personal information, we may not be able to respond to your inquiry or provide our services to you. 

5. Third-party services 

Where necessary, we share information with service providers who help us operate, such as email and customer relationship management providers. These providers are bound by confidentiality. We also use third-party services for non-personal data functions such as serving fonts and icons. These do not receive your personal information.

6. Overseas disclosure 

Your personal information may be disclosed to overseas recipients through third-party services. These services are operated by organisations located in the United States of America.

Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs. 

7. Direct marketing 

We may use your personal information to send you marketing communications about our services where you have provided consent, for example by subscribing to our newsletter. 

You may opt out of receiving marketing communications at any time by: 

  • Using the unsubscribe link included in any marketing email. 

We will process your opt-out request promptly and without charge. 

8. Data security 

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include: 

  • Secure transmission of form data via encrypted third-party services. 

  • Limiting access to personal information to authorised personnel only. 

  • Regularly reviewing our information security practices. 

When personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to securely destroy or de-identify it. 

9. Data retention 

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, it will be securely destroyed or de-identified. 

10. Accessing and correcting your personal information 

You have the right to: 

  • Access the personal information we hold about you. 

  • Request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading. 

To make a request, please email us at info@appraisereporting.com with details of your request. We will respond within 30 days of receiving your request. 

If we refuse your request for access or correction, we will provide you with written reasons for the refusal and information about how you may complain about the refusal. 

11. How to make a privacy complaint 

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by emailing us at info@appraisereporting.com with details of your concern. 

We will acknowledge your complaint within 7 business days and will investigate and respond within 30 days. 

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC): 

  • Phone: 1300 363 992 

  • Post: GPO Box 5218, Sydney NSW 2001 

12. Changes to this privacy policy 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. 

13. Contact us 

If you have any questions about this privacy policy or how we handle your personal information, please contact us: 

APPRAISE Reporting (a trading name of Ironbark Associates Pty Ltd) Level 19, Suite 4, 25 Bligh St Sydney NSW 2000 Email: info@appraisereporting.com